If your order has not arrived within the indicative delivery terms (Europe: up to 12 days; worldwide: up to around 25 days) please contact us at so that we could check the matter with the respective delivery company. We will do our best to help you receive your order as soon as possible.

Please be aware that Alooppa is not responsible for:

  • Incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact us immediately.
  • Delays, caused by customs clearance processes. Please be aware that you are responsible for the payment of any local customs duties.

Any errors made by the private or local postal services delivering our product. However, we will do our best to make sure you will receive your order on time and in perfect condition.