Order, Payment and Shipping

Order and Payment and Shipping

1. HOW TO ORDER

We are a small company, dedicated to our client and to what we do. Always feel free to contact us with your questions. We will answer you personally.

In general, there are two ways to buy from us. Both options are available from the main menu of our website.

  • To place an order from our ready to wear collection go to the “SHOP  COLLECTION” menu
  • To order a product customized to your measurements and/or with different colors from our stock go to “CUSTOM FIT AND LOOK” menu.

You should pay for the products at the time of placing your order.

When your order has been confirmed, you will receive an email with the order details from us.

Usually it takes up to one week to fulfill a ready to wear order and about two weeks to fulfill a customized order. Afterwards, the order is dispatched trough local post or a courier company depending on the option you have chosen during the checkout. You will receive a second e-mail from us when the order is dispatched. You can find more on delivery here.

2. DELIVERY OPTIONS AND TIMES

We deliver to most of the countries in the world. We aim to give you optimal options depending on delivery time and shipping cost expectation.
The shipping cost depends on two factors: the region where we will deliver the product and how fast you want your order to arrive.
You can choose your delivery option during the checkout process. If you need to know the shipping cost prior to checkout, contact us at services@alooppa.com
Usual delivery times are given in the below table. However, delivery times may differ due to circumstances out of our control.
Customers outside EU please note: Different countries apply different rules on imported goods. Be aware that local taxes and duties may be requested from you by the local authorities.
We cannot be held liable if a wrong address is given to us and / or if the post or courier has made a mistake. Contact us as soon as possible in case of wrong address or delay in delivery. In case the order was not shipped successfully because of incorrect information, provided by the ordering person (contact number, address, etc.) or if the customer does not accept the shipment, the shipping is still at the expense of the customer. We will keep the sum for the shipping expenses (the returning of the product as well) from the total order sum.
Do not hesitate to contact us if you have question regarding your delivery.

RegionServiceDelivery TimeComment
European Union and European Economic Area Regular5 – 12 daysPost Service
Express1 – 3 daysAir express
USA and CanadaRegular9 – 20 daysPost Service
Express2 – 4 daysAir express
Other CountriesRegular7 – 25 daysPost Service
Express3 – 5 daysAir express
Bulgaria, Greece, RomaniaRegularup to 3 daysLand Courier

 

Please note, the delivery time estimation is given it the delivery is to mainland areas. Time as well as price for island areas should be separately estimated.

3. IN WHICH COUNTRIES DO WE DELIVER?

We deliver to most of the countries in the world.

We are based in European Union.

Please note, the delivery time estimation is given it the delivery is to mainland areas. Times as well as price for island areas should be separately estimated.

Customers outside EU please note: Different countries apply different rules on imported goods. Be aware that local taxes and duties may be requested from you by the local authorities.

Regarding the different delivery options you can find more information here.

4. WHAT PAYMENT OPTIONS DO I HAVE AND HOW DO THEY WORK?

Alooppa is a trade mark of Surf Partners Ltd. We are registered and based in European Union and are acting under EU legislation.
We are offering several payment options:
• Bank transfer
• Paysera payment gateway – very convenient for some local payment systems
• PayPal
• Visa Mastercard card payments
You can find more detail on each payment option below.
1. Bank transfer. Choose this option during the checkout and you will be given a bank details for the transfer. Our bank accounts are with banks registered in EU and under EU legislation. Please note that we will need the exact amount of order received to start processing it.
2. Paysera is a registered payment provider based in EU and under EU legislation. Paysera is very convenient for payments trough local (country – specific) platforms, local banks and global payment platforms such as WebMoney. To use the functionality, please select Paysera as payment method during the checkout; then select a country which payment options you would like to use and choose from the available options. Note that not all country-specific options may be available. Visa and Mastercard payments are also facilitated trough Paysera gateway. More information on Paysera at their website www.paysera.com
3. PayPal. We offer the usual and secure PayPal services to the customers used to it. More information on PayPal at www.paypal.com
4. Visa Mastercard card payments. We use the certified secure Paysera services to facilitate card payments. No information about your card can be viewed by us or stored at Alooppa.
Email us at services@alooppa.com if you have questions.

CAN I CHANGE MY ORDER AFTERWARDS?

If you have ordered some of our standard products, you could change the order by the moment of its dispatch. Please contact us immediately at services@alooppa.com to check your order status. If we have already sent the items, you could return and exchange them following our Returns and Exchanges Policy.

If you have ordered a Customized product changes are possible till the moment of starting its production. Please contact us immediately, to check the status of your order. Generally exchanges and returns are not possible for custom products.

In case of further questions, please drop us an e-mail at services@alooppa.com.

CAN I HAVE THE ORDER SENT TO A DIFFERENT ADDRESS TO THE BILLING ADDRESS?

No problem. Please fill the specified form during the checkout process.

DO I HAVE TO REGISTER BEFORE I MAKE ANY PURCHASES ON THE ONLINE SHOP?

It is not necessary.

MY ORDER HAS NOT ARRIVED

If your order has not arrived within the indicative delivery terms (Europe: up to 12 days; worldwide: up to around 25 days) please contact us at services@alooppa.com so that we could check the matter with the respective delivery company. We will do our best to help you receive your order as soon as possible.

Please be aware that Alooppa is not responsible for:

  • Incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact us immediately.
  • Delays, caused by customs clearance processes. Please be aware that you are responsible for payment of any local custom duties.
  • Any errors made by the private or local postal services delivering our product. However, we will do our best to make sure you will receive your order on time and in perfect condition.